Joe Cobia

About Joe Cobia

Over 22 years experience creating and conducting training with proven results that improve service quality. 5 years experience in Quality Control.

Experience

1. Tv - Appliance Service Trainer

   LG Electronics

   Oct 1998 — Present · Huntsville, AL, US

   With a strong comprehension of curriculum design for adult learning. I control training related to television, appliance, and sealed system service for the North America service network. I develop and conduct live and web-based (LMS) training courses that contribute to the company goals. I create effective and written tests to identify knowledge and skill transfer, conduct periodic testing to analyze retention and to identify needs. I regularly use all packages in the Microsoft Office suite creating material and effectiveness reports. Developed advanced quality control testing in harsh and normal conditions with consumer and commercial products for LG North America. I also developed software testing for functionality and responses to normal and abnormal usage situations.I have operated a service center, controlled schedules and budgets while executing planned growth.

Skills

• Process Engineering
• Six Sigma
• Product Launch
• Management
• Android
• Fmea
• Training
• Testing
• Forecasting
• Continuous Improvement
• Troubleshooting
• Sales Operations
• Customer Service
• Business Process Improvement
• Manufacturing
• Consumer Electronics
• Product Development
• Embedded Systems
• Product Marketing
• Mobile Devices
• Process Improvement
• Electronics
• Team Leadership
• Product Management
• Cross-Functional Team Leadership