Joe Campbell
Product Technical Specialist II @ Vertex Inc.
- Role
- Product Technical Specialist Ii at Vertex Inc.
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Joe Campbell
Technical Support Specialist with 6+ years of experience helping customers solve complex…
Experience
Product Technical Specialist Ii
Aug 2022 — Present
Incorporate deep product understanding to tackle functional and technical issues, ensuring seamless corporate tax concept application; cut issue resolution time by 25% and elevated client satisfaction ratings by 30%. Assess system performance and user feedback, identified critical issues, and communicated enhancement recommendations to Solution Managers; contributed to a 30% reduction in customer complaints in later releases. Consistently achieved a 95% customer contact rating by implementing feedback loops and improving product support documentation. Resolve 90% of Level 2 technical support tickets without the need to escalate to Level 3 technical support engineers.
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