Joe Brown
Director of Operations @Zero Deposit
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WORK HISTORY
Director of Operations @Zero Deposit
Hitchin, GB
ABOUT JOE BROWN
At Zero Deposit, I have the privilege of leading our support, claims and recovery teams as Director of Operations. Our mission is to delight customers, and my role is to make sure every interaction we have lives up to that promise.I’m driven by two things: delivering outstanding customer outcomes, and building highly engaged teams that thrive on performance and development. I’m dated driven, but I never lose sight of the people behind the numbers.Previously, I was proud to lead transformation that turned customer service around, achieving a 4.9 trust pilot score, assessing 99% of claims within SLA, and being named Claims Director of the Year at the 2025 British Claim Awards.Looking ahead, my focus is on creating a gold standard, award-winning customer experience at Zero Deposit, whilst helping my team grow, succeed, and delight customers every day.
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