Joe Blecharczyk

About Joe Blecharczyk

Results driven professional with extensive experience in Cloud implementations. Highly experienced in executing projects from requirements gathering through to post deployment support. Fluent in relationship building at all levels with customer and internal stakeholders. Skilled in leading teams to deliver projects on time, within budget and exceeding customer expectations while maximizing billable utilization and following best practices.Areas of Expertise:Resource Planning, Project Estimates, Crisis Management, Process Improvement, Aligning resources with Company Objectives, Translation of Customer Objectives into Technical Requirements and Innovative Solutions.Managerial Skills:Strategic Thinking, Building Consensus and Commitment, Communicating and Interacting with Others, Developing Strong Networks/Partnerships/Alliances, Managing and Successfully Introducing Change, Foster Creativity and Innovation, Developing Others and Resource Optimization.

Experience

1. Principal Technical Account Manager

   NiCE

   Nov 2021 — Present · Sandy, UT, US

   Partnered with select key accounts• Established and facilitated weekly customer touch base meetings• Created and orchestrated Quarterly Business Reviews• Elevated customer NPS scores from detractor/neutral to promoter• Performed KCS coach role guiding 2x the yearly average of KCS workers to get their licenses• Designed Success Plans for dissatisfied customers• Teamed up with Incident Management team to create closed loop process for Incident preventative and monitoring measures• Selected for the Cloud Leadership team• Participated in TAM Process Council to aid in making TAMs more effective and efficient

Education

• Franklin Pierce University

  Master of Science, Information Technology Management

  2001 — 2003

Skills

• Telecommunications
• Microsoft Office
• Sql
• Linux
• Software Project Management
• Crm
• Enterprise Software
• Enterprise Architecture
• Program Management
• Vendor Management
• Unix
• Data Center
• Agile Methodologies
• Solution Selling
• Management
• Saas
• Microsoft Excel
• Account Management
• Professional Services
• Customer Service
• Business Analysis
• Process Improvement
• Salesforce.com
• Access
• Xml
• Excel
• Integration
• Project Management
• Call Centers
• Team Leadership
• Erp
• Software Documentation
• Sdlc
• Software Development
• Pre-Sales
• Analytics
• Software Implementation
• Troubleshooting
• Business Intelligence
• Documentation