Joe Bentdahl
- Role
- Senior Product Support Analyst at Nintendo
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Joe Bentdahl
At Nintendo, I contribute over three years of expertise as a Senior Product Support…
Experience
Senior Product Support Analyst
Sep 2022 — Present
Develops and publishes time-series forecasts, and establishes key performance metric dashboards for NOA’s post sale hardware support and reverse logistics programs • Supports clients by performing detailed product performance and consumer behavior analysis, compiling reports, and interpreting statistical results that examine NOA’s post sale hardware support and reverse logistics programs performance • Researches and reports on product and industry trends and developments • Support the planning of new product launches through data modeling and forecasting future product returns and repairs • Supports the development of new analysis methods, implements new software tools, and performs database management ensuring the effectiveness and integrity of the analytics program • Provides technical and non-technical support to retail accounts • Researches and resolves retailer and consumer registration and return issues • Provides mentorship and guidance to other analysts on the team
Skills
- Cross-Functional Team Leadership
- Strategic Planning
- Visio
- Mac Os
- Problem Solving
- Technical Training
- Public Speaking
- Technical Writing
- Software Testing
- Team Leadership
- Windows Xp
- Sharepoint
- Windows 7
- Software Documentation
- Project Management
- Computer Hardware
- Customer Service
- Testing
- Hardware
- Creative Problem Solving
- Technical Support
- Troubleshooting
- Video Games
- Quality Assurance
- Onenote
- Leadership
- Management
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