Joe Babboni

About Joe Babboni

I’m a Customer Success and Operations leader with over a decade of experience driving customer retention, product innovation, and scalable processes in the tech and public sector spaces.At Night Shift Development, I built and led customer success strategies that helped scale the company from startup to acquisition by Snowflake, increasing ARR from $0 to $11M. I specialize in developing scalable customer success frameworks, driving cross-functional product innovation, leading executive-level client engagements, and building trusted customer relationships that fuel long-term growth.Currently at Snowflake, I support the Public Sector division with strategic initiatives that improve sales operations, system accreditation, customer enablement, and cross-functional collaboration.Earlier in my career, I spent eight years as a government contractor leading IT audits, standing up governance frameworks, and driving custom development projects for federal agencies. I bring deep expertise in IT compliance, governance, and project leadership across highly regulated environments.I am passionate about building empowered, customer-first teams and solving complex problems with data-driven strategies. Let’s connect if you’re looking to build or scale customer success, public sector operations, or innovative SaaS solutions.

Experience

1. Principal Customer Success Manager

   Drata

   Nov 2025 — Present

Education

• Virginia Tech

  Bachelor's degree, Marketing/Marketing Management, General

  2008 — 2012