Joe Austin
Technical Support Specialist at EZ Texting
- Role
- Technical Support Specialist at Ez Texting
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Specialist
Jul 2022 — Present · Seattle, WA, US
Technical Support specialist with experience in troubleshooting, resolving internal software, hardware, and network issues to maintain system efficiency. I assist clients with technical inquiries, providing clear solutions and excellent customer support. Diagnose and troubleshoot internal software and hardware issues, ensuring seamless user experience. Assist in network and system troubleshooting, software bug tracking, and process optimization. Develop JIRA solutions to improve operational workflows and enhance customer support. Maintain detailed records of client interactions, inquiries, and system issues within Salesforce. Collaborate with cross-functional teams to resolve technical and account-related concerns.
Education
Adams State University
Bachelor's degree, Business Marketing
2012 — 2016
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