Joe Arterton-Degnin
IT Support Manager @Formula 1
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WORK HISTORY
IT Support Manager @Formula 1
Oversee IT support across the company, managing IT Support and IT Service Delivery functions to ensure adherence to SLAs and KPIs.• Conduct team planning to ensure coverage at all office locations and manage the travel plan for support at all 24 F1 races throughout the season.• Provide VIP support to the CEO and C-suite, establishing stringent SLAs for issue resolution and ensuring effective follow-up and reporting.• Develop and implement strategic IT initiatives to support business objectives, manage budgets, and forecast technological needs to facilitate future growth.• Ensure SOX compliance for all system access related to financial systems, managing protocols for joiners, movers, leavers, and privileged users.• Maintain and enhance IT processes through comprehensive documentation and regular reviews aimed at service and efficiency improvements.• Collaborate with global partners to integrate new technologies and hardware in alignment with sponsorship agreements.• Lead end-to-end IT projects, coordinating with internal stakeholders and vendors to ensure timely and budget-compliant delivery.• Serve on the Change Advisory Board, managing the impact of new technology implementations and overseeing IT change management processes.• Hire, train, and mentor IT staff, fostering a positive work environment and facilitating professional development.
EDUCATION
Hugh christie Technology College
Cisco CCNA, Information Technology
ABOUT JOE ARTERTON-DEGNIN
Experienced IT Support Manager with a robust background in managing IT service functions across a dynamic, high-stakes environment. Proven track record of improving service delivery through the strategic implementation of IT policies and the development of high-performance teams. Expert in overseeing IT operations, ensuring compliance with SLAs and KPIs, and leading large-scale IT projects. Committed to leveraging technology to meet business objectives and enhance operational efficiency.
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