Joe Anguiano
Product Owner/ CSM
- Role
- Product Owner at Tally Group
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Joe Anguiano
Experienced Manager with a demonstrated history of working in the utilities industry. Continuous process improvement in all CIS systems to increase efficiencies and reduce cost. Provide guidance, support, and motivation for all team members. Handled over 42 gas and electric utilities rate ready and bill ready. Worked in Billing, Account Receivables, Transactions, and Enrollments. Managed all billing types across all utilities.
Experience
Product Owner
May 2022 — Present
Oversee and monitor all incoming client support tickets to ensure timely resolution and efficient tracking of issues.• Conduct weekly client meetings to review ticket progress, address new issues, and provide training on products or services.• Collect and analyze customer feedback to identify key patterns, emerging trends, and opportunities for service enhancement.• Regularly communicate product updates, new services, and policy changes to the team to ensure they provide accurate and up-to-date support.• Support user acceptance testing (UAT) for new code releases to ensure functionality and quality.• Schedule release dates and review approvals for content or features being deployed.• Evaluate client enhancement requests and provide preliminary feedback before forwarding them to the team for cost analysis.• Collaborate on defining and refining requirements for enhancements.
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