Joe Amacker
Sr IT Customer Support Specialist at Honeywell with expertise in network solutions and AWS
- Role
- Sr IT Customer Support Specialist - Site IT Champion at Honeywell Technologies
- Location
- Baton Rouge, LA, US
- LinkedIn followers
- 500 followers
About Joe Amacker
IT Professional who brings Impactful Leadership, Customer Service with a Servant mindset…
Experience
Sr IT Customer Support Specialist - Site IT Champion
Aug 2024 — Present · Geismar, LA, US
As an Sr Customer Support Specialist, I specialize in delivering technical implementation services that enhance and support customer networks across various projects, upgrades, and service enhancements. My role encompasses:Aligning network solutions with established architectural guidelines, roadmaps, and technology standards set by both the customer and Honeywell.Providing senior-level technical support, collaborating closely with Design and Architecture Engineering teams to ensure the integrity of our network infrastructure.Responding to and swiftly resolving network-related issues in a dynamic, 24/7 operational environment focused on material handling.My advanced troubleshooting capabilities allow me to resolve complex network issues related to routing, Layer 1/2 switching, remote access, and firewall configurations. Key highlights of my expertise include:Ensuring seamless connectivity for servers, workstations, and network appliances across Honeywell and vendor environments.Monitoring network performance to proactively identify areas for improvement and necessary adjustments.Regularly conducting network performance tests, I recommend enhancements based on data-driven insights, while maintaining comprehensive network diagrams and documentation.I am also committed to mentorship, guiding junior engineers and ensuring timely resolution of network incidents while upholding high standards of operational support. My ability to assist with performance tuning and disaster recovery planning contributes to the robustness and reliability of our network systems.
Skills
- Mysql
- Training
- Analysis
- Teaching
- Word
- IT Operations
- Collaboration
- Teacher Training
- Mail Server
- Computer Hardware
- C#
- .net
- Presenter
- Software Development
- Software Engineering
- Networking
- Oracle Sql
- Virtual Machines
- Web Servers
- Microsoft Sql Server
- Netbeans
- Sql 2008/2005/2000
- Red Hat Linux
- Solaris
- Putty
- A+
- Professional Learning Communities
- Workstations
- C++
- Fedora
- Java
- Ms Office Suite
- Microsoft Word
- Sql
- Programming
- Microsoft Office
- Windows & Mac Operating Systems
- Norton Ghost
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