Joe Ablan

About Joe Ablan

Experience Areas:Management • Operations • Project Management • Administration • Call Center • Energy • LED Lighting * Community Solar • Customer Experience • Real Estate License Ready * Sales and Sales Management • Insurance (Workers Compensation • Disability, Liability, Health Insurance Claims and Processes) • Managed Care • Vendor and Channel Management • Pharmacy Technician • Consulting • Account Management • Occupational Health Services • Recruiting • Marketing • Retail Sales • Medical and B2B Sales • Employer Based Marketing • Event Planning

Experience

1. Manager - Customer Experience General Manager Energy Efficiency Solar

   Bluerock Energy, Inc

   Oct 2014 — Present · Syracuse, NY, US

   Company Closed. Position eliminated March, 2023. Managed the Customer Experience Department & Call Center. Managed the Energy Efficient Lighting department which provided commercial energy efficiency programs. Enroll customers for electricity and natural gas service. Managed brokers, third-party vendors and subcontractors. Negotiated and renewed contracts. On-boarding. Managed the corporate insurance portfolio - Vetted carriers and selected appropriate insurance plans. Point person for the company solar farms. Responsible for all department metrics and production, including NPS, CSAT and other trend benchmarks. Client retention, sales, new business. Hire and onboard new employees. Training, mentoring, performance appraisals. Respond to inquiries from customers and regulatory agencies. Auditing. Develop training programs and materials. Project management. Quality Control. Maintain reporting databases.Back office support and special projects for other departments. Developed and implemented the CSAT and NPS program. Monitor contractor compliance. Review RFP’s and award contracts.Handled all regulatory filings, responses to inquiries, customer complaints, and compliance issues.Maintained department budget within a 10% accuracy rate. Created a new profit center with a 5 year revenue projection of for hard goods and 3 million for energy related services. Managed corporate insurance portfolio: selected plans, vetted carriers, and chose policies.Established procedural guidelines and best practices, resulting in increased efficiency and 12% cost savings. Created department operations manual.•Created “On-boarding Program” for new hires and interns. •Provided ongoing coaching, mentoring, training, supervision, quality audits, churn management, and client retention. •Managed rebate, incentive, and finance programs for lighting upgrade projects. Track ROI. •Monitored and maintained databases for KPI tracking. Implemented and maintained CRM system.

Education

• SUNY Empire State College

  Bachelor’s Degree, Business Administration, Management and Operations

• SUNY Canton

  Business Administration and Management

Skills

• Management
• Client Services
• Program Management
• Budget Management
• Event Planning and Coordination
• Customer Experience
• Project Management
• Interviewing Skills
• Recruiting
• Customer Service
• Creating Business Plans
• Mentoring
• Account Management
• Small Business
• Consulting
• Event Planning
• Negotiation
• Grant Writing
• Sales
• New Business Development
• Sales Management
• Sales/Marketing
• B2b Sales
• Medical Sales
• Employer Based Marketing
• Workers Compensation
• Insurance Claims
• Claims Management
• Claims Administration
• Risk Management
• Managed Care
• Cost Containment
• Occupational Health Services
• Medical Services
• Medical
• Insurance
• Disability Insurance
• General Liability
• B2b
• Claim Investigation