Jody Zolli
Principal Technical Writer @Waters Corporation
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WORK HISTORY
Principal Technical Writer @Waters Corporation
Boston, MA, US
Team Lead for the Cloud/Saas Content Development team, part of the UX organization- Documented multiple cloud products creating installation, online help, and release note content- Proposed and advocated for innovative, incremental cloud content delivery strategies, processes, and solutions- Built and nurtured cross-organizational relationships while defining and improving documentation processes- Identified and removed obstacles to progress encountered by the cloud content team by surfacing and discussing challenges and proposing, negotiating for, and implementing solutions- Created organizational resources and presentations to speed employee onboarding- Crafted concise, relevant, user-centered microcopy with a focus on usability, clarity, and consistency- Contributed to ongoing agile processes and their adoption especially around collaboration between technical writers and developers.
EDUCATION
Worcester Polytechnic Institute
BS, Interdisciplinary Technical Writing
Bentley University
User Experience
ABOUT JODY ZOLLI
Tenacious, versatile, detail-driven professional with expertise in user assistance, technology, and procedural and conceptual writing. Consummate professional uniquely suited to building information and processes that balance functional complexity with ease of use. Resourceful team leader uses a collaborative, trust-based approach to partnering with teams across the organization supporting the needs of the business and the end user.Core competencies include- Exceptional techincal writer- Collaborative project manager- Clear, concise communicator- Tireless user advocate- Devoted mentor- Proactive self-starter- Innovative problem solver- Resourceful learner- Recognized bridge builderTools:FrameMaker | SDL Tridion Docs | XMetaL Author Enterprise | Author-It | Agile/Scrum | JIRA | Confluence | RoboHelp | Google Office | Microsoft Office | Author-It | Visio | Snagit | HiJaak | Visual SourceSafe | WebWorks Publisher | Perforce | Windows | Unix | MacOSDeliverables:User Guides, Online Help, Quick Start Guides, Installation and Configuration Guides, Management and Operations Guides, Reference Guides, Policies and Procedures, Troubleshooting Guides, Release Notes, Process DefinitionsKnowledge areas:Software as a Service, Content Delivery Networks (CDN), cloud computing, computer networking, security software / intrusion prevention systems, asset management, cluster configuration, software development ecosystems, edge computing, fault tolerant configurations, data warehousing, video servers, information mapping
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