Jody Nga
Driving Innovation and User-Centric Solutions | Berkeley Haas MBA
- Role
- Senior Product Manager at TikTok
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Jody Nga
As a seasoned Product Manager, I bring over a decade of experience driving innovation and revenue opportunities across diverse user groups. Leading cross-functional teams, I\'ve successfully launched AI/ML-powered products, optimized supply chain operations, and enhanced customer experiences. My track record includes spearheading agile methodologies, aligning stakeholders at various organizational levels, and translating business needs into actionable roadmaps, resulting in measurable outcomes and improved user satisfaction. With my MBA from Berkeley Haas and an undergrad minor from Berkeley\'s Computer Science program as well, I blend analytical and technical rigor with creative problem-solving, making me an ideal candidate to deliver excellent product experiences in my next role. Lastly, I have a passion for coaching and enabling others to do their best work happily- Launched four 0-1 products throughout my career to enable users to complete tasks that were previously manually labor-intensive or required IT intervention- Achieving OKRs around time savings, user adoption and user satisfaction- Prior to Product, owned a $2.4M portfolio (~20% of ARR) of 15-20 clients in retail, travel, banking, and food industries as a Customer Success Manager- Life-long learner as well as mentor to new product managers and associates across various roles🧰 & :Digital Strategy, 0-1 Products, UI/UX Research, Agile Scrum, API Development, 3rd Party & Backend Integrations, AI/ML Integrations, Project Management, Confluence & JIRA, Google Analytics, Qualtrics, Fullstory, Canva, Miro, MURAL, Balsamiq, Smartsheet, Notion
Experience
Senior Product Manager
Aug 2024 — Present · San Jose, CA, US
Led Post-Purchase Manage Orders and Returns seller modules and respective API integrations used by TikTok Shop’s 15 million sellers, collaborating with cross-functional teams like Engineering, Operations, and Marketing• Redesigned seller center to align with new logistics policies to lower appeal rates by 20-50% across markets• Supported new market launches in Mexico and Brazil, developing country-specific business requirements• Refined product roadmaps and KPIs, while balancing priorities between stakeholders in a fast-paced environment
Education
University of California, Berkeley
Bachelor of Arts, Economics, Computer Science Minor, Certificate of Entrepreneurship
University of California, Berkeley, Haas School of Business
Master of Business Administration - MBA
2019 — 2022
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