Jody Kershaw
Corporate Director of Client Relations | Executive & Strategic Partnerships | Digital Infrastructure | Economic Development Leader Lifetime Novice Golfer ⛳
- Role
- Director of Client Relations - Corporate at Novva Data Centers
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Jody Kershaw
I build customer experience and client operations organizations that scale with fast-growing technology companies. My focus is bridging the gap between executive strategy, operational execution, and client success.
Experience
Director of Client Relations - Corporate
Nov 2023 — Present · Salt Lake City, UT, US
I lead enterprise client relationships in mission-critical data center environments, aligning operational performance, communication strategy, and customer insight to strengthen trust and long-term partnerships. By translating complex operational data into clear business narratives, I support executive decision-making, improve service delivery, and ensure customer experience aligns with contractual and organizational goals.Impact highlights:•Deliver strategic QBR and MBR performance analysis tied to SLA outcomes and operational trends.•Modernized Incident Response governance to improve SLA alignment and client communication during critical events.•Establish SOPs and scalable processes that enhance consistency across client-facing operations.•Drive cross-functional collaboration to elevate customer experience and operational maturity.
Education
Western Governors University
Master of Business Administration - MBA
University of Utah
Bachelor's, Mass Communications
Skills
- Physical Security
- Retail
- Interviews
- Loss Prevention
- High Performance Cultures
- Internal Investigations
- Asset Protection
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