Jody Grigg
Telecom | Software | Supervisor | QA Testing | Backend Systems | Customer Support | Leadership | Training | Mentorship
- Role
- Supervisor System Administrator at Boost Mobile
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Jody Grigg
Jody has a proven history of advancing his work responsibility. Customer-focused and…
Experience
Supervisor System Administrator
Jun 2020 — Present · Littleton, CO, US
Supervised and mentored a system administration team, fostering technical growth, self-sufficiency, and consistent service delivery across a large enterprise.Acted as Subject Matter Expert (SME) for NexSys-One, troubleshooting complex issues, streamlining workflows, and leading configuration changes to support evolving business needs.Drove major cost savings by optimizing the user base and implementing process improvements that reduced licensing costs by nearly $1M.Achieved measurable operational improvements, including significant reductions in errored purchase orders and invoice discrepancies, enhancing system reliability and business outcomes.Championed the adoption of NexSys-One across additional stakeholder groups, promoting process efficiency, cost savings, and alignment under a single platform.Extended training beyond the direct team to include product and QA staff, strengthening organizational knowledge through process documentation and hands-on guidance with tools like NexSys-One, Snowflake, Postman, and Swagger.Recognized as a trusted partner and backup leader, guiding stakeholders and teams in system use, while driving creative solutions for changing business requirements.
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