Jody Erickson
Program Manager at Fraud Deflect
- Role
- Program Manager at Fraud Deflect
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Jody Erickson
Customer Success and Program Management leader with 11+ years of experience driving value for Fortune 100, 500 and clients through strategic partnerships, complex problem-solving, and data-informed execution.I’ve led global SaaS portfolios in both startups and large enterprises. At OpSec Security (formerly MarkMonitor), I oversaw brand protection strategy for one of the world’s largest software companies, coordinating efforts across ten international regions.each with a separate team. At Kount, I’ve onboarded 300+ clients, managed a diverse book of business, helped to build a high-functioning customer success team, and served as a subject matter expert in product, billing, and processes. Known for blending strategy with hands-on leadership, I bring a customer-first mindset to onboarding, renewals, executive reporting, and process optimization. I’m passionate about building strong teams, mentoring talent, and delivering measurable impact.
Experience
Program Manager
Sep 2025 — Present
Education
Boise State University
BBA, Production and Operations Management
1989 — 1994
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