Jody Erdman
Associate Director of Business Process
- Role
- Associate Director of Business Process at Optum
- Location
- Eau Claire, WI, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Jody Erdman
Customer Experience Capability Lead for Natural Language, IVR-Self-Service, Bots, and…
Experience
Associate Director of Business Process
Feb 2023 — Present
Education
University of Wisconsin-Eau Claire
Bachelor's degree
University of Wisconsin-Green Bay
Bachelor's degree
Skills
- Project Management
- Healthcare Information Technology
- Quality Improvement
- Medicaid
- Wrb
- Case Management
- Medicare Part D
- Community Outreach
- Team Building
- Program Development
- Management
- Quality Auditing
- Internal Audit
- Training Delivery
- Surveymonkey
- Process Improvement
- Supervisory Skills
- Medicare
- Adult Education
- Healthcare
- Instructional Design
- Medicaid Managed Care
- Customer Service
- Auditing
- Sharepoint Administration
- Macess
- Webex
- Project Planning
- Training
- Curriculum Development
- Hipaa
- Long Term Care
- Supervisory Management
- Nonprofits
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