Jodi Serville

About Jodi Serville

People-first is more than a philosophy for me — it’s how I work. With 8+ years in tech/Saas and a career built around Customer Success, I’ve always believed that when customers feel genuinely supported, everything else falls into place. Whether I’m guiding a SaaS client through onboarding, building out processes that actually make sense, or turning a tricky situation into a loyalty win, I show up ready to listen, problem-solve, and make it easier.When I’m not nerding out over customer journeys and retention strategies, you can find me helping people find their perfect home or sell their home as a licensed real estate broker in the Charlotte, NC market. At the end of the day, whether it’s software or square footage — I love helping people find the right fit. If you’re in my world, let’s connect

Experience

1. Customer Success Manager - Medtech

   Model N

   Sep 2025 — Present

   With a strong background in Customer Success, Compliance, and Account Management, with experience supporting enterprise clients, driving product adoption, and building long-term partnerships. My career has centered on helping organizations solve complex challenges, improve processes, and unlock new growth opportunities.At Model N, my goals will be to: • Build trusted relationships with stakeholders at all levels. • Use data and insights to deliver strategic recommendations and measurable results. • Streamline processes to improve efficiency and customer outcomes. • Leverage expertise in compliance, retention, and program management to ensure success.I pride myself on being a collaborative, adaptable, and customer-focused professional who can make an immediate impact.

Education

• Virginia State University

  Bachelor's degree, Public Relations/Image Management/Sociology

Skills

• Microsoft Word
• Project Management
• Common Sense
• Microsoft Powerpoint
• Leadership
• Microsoft Office
• Public Speaking
• Social Media