Jodi Nicolli
Director of Customer Success @Citruslabs
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Success @Citruslabs
Citruslabs is an end-to-end solution for clinical trial patient recruitment. 86% of clinical trials don\'t meet their patient targets. Using a patient-first approach, Citruslabs is on a mission to streamline patient recruitment and retention in order to change the future of medical research.Accelerated by Techstars NYC \'16 (Jul-Sept.
EDUCATION
Kent State University
Business Management & Marketing
SKILLS
ABOUT JODI NICOLLI
I have a profound commitment to customer happiness and build extraordinary relationships focused on product education to maximize successful outcomes. Using product adoption strategies such as improved onboarding, wikis, and transparency, I increase long term customer success, retention, and renewals. By gathering feedback I generate actionable insights that alleviate pain points, support scaling and growth, improve process, and save costs.I have been deeply involved at 4 startups and maneuver between swimlanes easily. My B2B & B2C customer experience extends to companies and to the freelance community. I work collaboratively with customers and internal teams to assure product alignment.SpecialtiesCustomer Success ManagementCustomer Experience Management Customer Relationship ManagementOperations ManagementCommunity (Freelance) ManagementCustomer OperationsOnboarding Operations - Customer Onboarding & Internal Team Onboarding Project Management Account ManagementCustomer SupportHealth MetricsProduct TrainingData AnalysisOnline Support (email and chat)Chat SupportCost ReductionCustomer Retention Customer Churn Reduction Processes that ScaleCustomer Engagement, Churn, RenewalsUser ExperienceRecruitingLeadershipManagementLegal SchedulingPayrollPayment Processing & RefundsBug Troubleshooting & ReportingVirtual & RemoteTechnologiesG Suite, Slack, Notion, Front, ReadMe, Asana, Trello, Rippling, Bonsai, Interviewed.com, Greenhouse, TypeForm, Jira, Dropbox, Lattice, Zendesk, Salesforce, HelpJuice, Intercom Chat, FullStory, Helpjuice, Expensify, Xero Invoicing, Survey Monkey, HubSpot, SendGrid (fan of AppCues).
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.