Jodi Mack

Experience

1. Sr Ux Designer

   JPMorganChase

   Sep 2017 — Present · Seattle, WA, US

   shipped and supported high-profile features to over 70 million customers - designed and tested concepts around improving customer financial health and promoting value - collaborated with mobile partners to ensure cohesiveness across channels, including research - scheduled and facilitated “bug bash” sessions with tech and product to minimize our defect backlog - spearheaded a team enrichment program, which included planning and facilitating workshops across the country, to improve trust and collaboration across geographically distributed teams - facilitated regular syncs with Accessibility peers to avoid product defects and ensure ADA compliant designs - managed conflict resolution between stakeholders, as needed, to promote clarity and understanding across groups - lead weekly syncs with various design orgs to maintain visibility and alignment on projects and shared components

Education

• National University

  Bachelor of Science (B.S.), Environmental Science and Policy

  2011 — 2013