Jodi Gilano

About Jodi Gilano

I\'m Jodi Gilano — not the captain, but the strategic quartermaster ensuring businesses navigate uncharted waters smoothly. With over 35 years of experience, I\'ve cultivated a unique blend of cross-functional management and operational skills. I co-founded VN² Marketing Team, transforming LinkedIn connections into a powerful Done-For-You lead generation service. As the co-founder and CMO of TROVE, a SAAS platform, I orchestrated the development of the product concept, business model, market research, and all marketing content. During my impactful 20-year tenure at IDEXX, Cole-Haan and Lindt Chocolate, I played a key role in building the brands, boosting sales reps, and contributing to the growth of businesses. My knack for anticipating and challenging trends in both B2C and B2B marketing & sales allowed me to cultivate genuine brand connections with target audiences. Currently, my role at RapidFunnel, a SAAS platform for prospecting and followup, reflects a commitment to being the go-to person known for managing the Client Success operations—ensuring seamless onboarding, growth, retention and support for our clients. Immersed in the vibe of Atomic Habits, I\'m navigating the intricacies of parenthood, turning each wave into a valuable lesson. As my teenage twins (boy/girl) prepare for college, I find myself at the helm of the biggest operation of my life—blending extensive parent education in emotional intelligence and validation. In addition to managing operations in these personal waters, I\'ve immersed myself in DBT Training (Dialectical Behavior Therapy), gaining parenting expertise in interpersonal skills, mindfulness, and validation. Who knew that applying DBT principles might just be the secret sauce not only for parenting but also for smooth sailing in the workplace!

Experience

1. Director of Client Success Operations

   Rapidfunnel Inc

   Jan 2020 — Present

   Proud to be part of a boot-strapped SaaS business around a brand new, gamified, warm-market connection App platform. In August 2021 listed at number 801 on LATKA magazine’s Fastest Growing SaaS Companies” list.As Director of Client Success led RapidFunnel’s Launch, Grow and Customer Care Teams— to onboard and support clients at every step. Also a partner in making sure clients’ field is fully trained on the app, motivated by a dashboard of annal and supported right from inside the App.

Education

• St. Bonaventure University

  Bachelor of Arts - BA, Journalism and Mass Communications, Cum Laude

  1984 — 1988