Jodie Klopfer

About Jodie Klopfer

Operations, Strategy Leader with extensive B2B background in customized sales, operations, and management. Customer-focused, process-driven with experience implementing strategic customer relationship management practices designed to build loyalty. Skilled at transforming business information into actionable insights. Respected decision-maker who delivers value added, quality results that increase trust and produce positive outcomes. A creative leader and effective communicator with the ability to make decisions, identify opportunities, and achieve positive results through others. Respected for ability to identify, train, and mentor future leaders. Demonstrated analytical and creative problem solving talents. CORE COMPETENCIES• B2B Sales Development • Budgeting / Forecasting • Change Management• Leadership / Team Building • Effective Communication • Employee Engagement• Customized Sales Plans • Client Relationships • Analytical Skills• Training / Mentoring • Issue Resolution • Presentation Skills• Innovative Thinking • RFP Generation • Multi-Site ManagementSELECT ACCOMPLISHMENTS•Developed a platform that allowed the capture of key performance indicators and program demographics. This information was used to drive improvement on current programs, and create benchmarks and statistics for new client go-to-market strategies and for completing RFPs. •Designed responsibilities of a new position established to overcome the organizational challenge of industry expertise. In a very short period of time, the work being done was quickly recognized by others. They saw the impact and collaboration on training, as well as the new statistics and materials created. Within 9 months from the creation of the program, 5 new clients were added.

Experience

1. Director of Customer Experience

   Valley Cooperative Association

   Mar 2025 — Present · Greenville, WI, US

Education

• University of Wisconsin-Stevens Point

  BS, Business

  1995

Skills

• Team Leadership
• Crm
• Customer Relationship Management (Crm)
• Business-to-Business (B2b)
• Business Process Improvement
• Process Improvement
• Team Building
• Strategic Planning
• Call Center
• Account Management
• Data Analysis
• Contact Centers
• Six Sigma
• Sales Strategy
• Telemarketing
• Sales Presentations
• Salesforce.com
• Sales Management
• Certified Six Sigma Green Belt
• Competitive Analysis
• Customer Experience
• Selling
• Sales Operations
• Customer Retention
• Sales Process
• Lead Generation
• Cold Calling
• Solution Selling
• Operations Management
• Client Development
• Direct Sales
• Market Analysis
• Sales
• Marketing Strategy
• Call Centers
• Business Development
• B2b
• Ivr
• Key Account Management