Jodie Walls
Associate, People Service Delivery i @BNY
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WORK HISTORY
Associate, People Service Delivery i @BNY
Manchester, GB
Responsible for managing Tier 2 requests for employees based in the UK and Ireland through the EMEA Contact Centre, ensuring accurate categorisation of requests and maintenance of Service Level Agreements (SLAs) • Creating and submitting payroll instructions and associated documentation, ensuring compliance with monthly cut-off deadlines• Ensuring consistent phone coverage within the EMEA Contact Centre to meet operational needs• Assist with complex or sensitive employee cases and managing lower-level escalations • Providing coverage for routine tasks during periods of manager absence• Support with team training efforts on key People Operations processes• Oversee the UK and Ireland VISA process for employees, ensuring full compliance with right-to-work legislation • Support senior staff in the ongoing review and improvement of Standard Operating Procedures (SOPs) and driving process automation initiatives• Supporting the delivery and coordination of both annual and ad hoc HR processes alongside senior team members
EDUCATION
University of Liverpool
Sociology and French
Université Jean Moulin (Lyon III)
Erasmus+ Exchange
Cansfield High School
GCSE, High School/Secondary Diplomas and Certificates
St John Rigby College
A-Levels, Sociology, French & Psychology
ABOUT JODIE WALLS
People Operations Associate at BNY with two years’ experience supporting HR Service Delivery across EMEA. I manage Tier 2 employee queries, lead on Right to Work compliance for the UK and Ireland, and support team training and process improvements.Outside my role, I’m Social Secretary for the Manchester People Team, helping to build connection and engagement across the office.I also hold a 2:1 BA in Sociology & French, which included an Erasmus+ exchange in Lyon which helped me build adaptability, cross-cultural communication skills, and confidence working in new environments.
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