Jodie Shake

About Jodie Shake

At the helm of Infield Diamonds Travel, I focus on delivering top-notch travel experiences with a strategic leadership approach honed during my tenure as Vice President at Wells Fargo. My expertise lies in transforming business operations and crafting customer-centric solutions that drive growth and loyalty. I empower teams to excel in service and innovation by weaving together management consulting acumen with a passion for business strategy.Success for me is measured by fostering a culture of resilience and collaboration. I elevated underperforming units into high-performing teams, employing robust change management techniques and a servant-leadership style. My mission is to translate these competencies into the travel industry, ensuring Infield Diamonds Travel stands as a beacon of customer obsession and operational excellence.

Experience

1. Owner Consultant

   InteleTravel

   Feb 2025 — Present · ID, US

   Spearheaded strategic leadership at Infield Diamonds Travel, driving growth and loyalty through customer-centric solutions.• Transformed business operations and empowered teams to excel in service and innovation.• Crafted top-notch travel experiences with a focus on business strategy and management consulting acumen.

Education

• University of Phoenix

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Boise State University

  Associate of Arts (AA), Business Administration and Management, General

  1998 — 2001

Skills

• Team Leadership
• Employee Engagement
• Time Management
• Customer Experience
• Finance
• Hiring
• Motivation
• Change Management
• Interviews
• Leadership Development
• Team Building
• Teamwork
• Banking
• Coaching
• Leadership
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Call Centers
• Facilitators
• Performance Management
• Employee Training