Jodie Resnick
I’m a growth-focused Chief Operating Officer with experience leading transformative operational strategy focused on workforce optimization, employee development & service excellence with a customer-first approach.
- Role
- Managing Director, Chief Operating Officer of Virtual Client Solutions at Morgan Stanley
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Managing Director, Chief Operating Officer of Virtual Client Solutions
Sep 2016 — Present · New York, NY, US
Transformed and scaled a portfolio of client servicing centers from 330 to 2,800 employees across the U.S. Led strategic shift from transactional service to relationship-driven engagement across three business lines: wealth management advice, stock plan client services, and E*TRADE retail client servicing. Drove operational efficiency, digital transformation, and client-centric growth.
Education
NYU Stern School of Business
MBA, Finance
University of Pennsylvania
BA, Economics, History
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