Jodie Lee Petrou

Reception & Reservations Manager @Manchester Hall

Hotel:• Managing the hotel booking process through MEWS & Expedia, ensuring accuracy and efficiency arethe top priority• Directing all aspects of hotel operations, including guest services, housekeeping, front desk, and food & beverage.• Handle guest enquiries via telephone, email, and in-person, providing a personalised service• Collaboration with the front desk and housekeeping teams to coordinate room availability and specialrequests for guests.• Managing the hotel\'s online reputation by responding to guest reviews and ensuring positive feedback.Restaurant:• Handle guest enquiries via telephone, email, and in-person, providing a personalised service• Managing the booking process through OpenTable and ResDiary ensuring accuracy and efficiency arethe top priority• Assisted in the onboarding process of new team members, with the training of current staff and ensuring a smooth transition for the team• Experience managing group bookings and special event reservations.• Working closely with the restaurant team to coordinate seating arrangements and guest flow, especially during busy times