Jodie Ladd

Digital Technology and Business Operations @Acrisure

Watertown, MA, US
EMAILS
j••••@acrisure.com
MOBILE NUMBERS
+17•••••••80

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WORK HISTORY

May 2022 — Present

Digital Technology and Business Operations @Acrisure

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Boston, MA, US

EDUCATION

1995 — 1999

University of Southern Maine

Liberal Arts and Sciences/Liberal Studies

SKILLS

Microsoft OfficeSalesProject ManagementBankingDeliverablesLeadershipProject PlanningNew Hire OrientationsCrmEmployee TrainingTalent ManagementReporting & AnalysisCustomer ServiceAuditingRelationship ManagementRetail BankingTraining & DevelopmentVisual MerchandisingOracle ApplicationsOperations ManagementPayrollCreditTechnical LiaisonFinanceCross-Team CollaborationAnalytical SkillsAdp E-TimeManagementStrategic CommunicationsTechnical TranslationHuman ResourcesConsumer LendingPlanningBusiness AnalysisOrganized Multi-Tasker

ABOUT JODIE LADD

As a dynamic Digital Technology and Operations Leader, I bring over a decade of experience in leading transformative initiatives that seamlessly integrate technology with business operations to drive growth, streamline processes, and enhance overall performance. My focus lies in optimizing operations while collaborating closely with product teams to ensure that digital solutions not only support but elevate both business and product outcomes.I excel in developing strategies that align digital technologies with broader business goals, improving operational efficiency, and driving sustainable growth across complex organizations. By leveraging automation, data-driven insights, and cross-functional collaboration with key stakeholders—including product, finance, and marketing—I have successfully transformed business operations to be more agile, efficient, and scalable.Core competencies include:Business Operations Strategy: Designing and implementing comprehensive business strategies that enhance operational workflows and productivity.Product Collaboration: Partnering with product teams to align operational goals with product development and delivery, ensuring seamless integration of technology into business processes.Process Optimization: Identifying and improving key business processes to maximize efficiency, reduce costs, and improve service delivery.Change Management: Leading change initiatives that support digital transformation and operational improvements while ensuring team engagement and smooth transitions.Cross-Functional Leadership: Collaborating with stakeholders across departments to ensure business operations, product development, and digital strategies are aligned with overall business objectives.Performance Metrics & Analytics: Utilizing data and KPIs to measure success, refine operations, and inform decision-making.Vendor & Stakeholder Management: Overseeing vendor relationships and ensuring that technology and operational solutions are aligned with business and product needs.I am passionate about leveraging digital innovation to create streamlined, efficient business operations and collaborating closely with product teams to enhance the customer experience. My approach focuses on improving internal productivity, driving innovation, and delivering measurable business and product results.Let’s connect to discuss how digital technology and strategic collaboration can enhance both business operations and product development to achieve your organizational goals!

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