Jodi Barrass
Experience Advisor @The Experience Advisors
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WORK HISTORY
Experience Advisor @The Experience Advisors
The Experience Advisors is a Customer Experience (\"CX\") and Employee Experience (\"EX\") focused advisory, training and change management firm. We partner with clients to analyze and improve how customers and employees interact with their organization, and we use human-centred design in creating and customizing impactful experiences for the people who matter most. Our approach to helping our clients includes four project steps.• Discover: We employ data-driven research methods to ensure all projects start with an analytical and measurable framework.• Design: We design inspiring and unique educational strategies and experiences for your organization and its goals.• Deploy: We deploy projects and solutions with a practical and direct approach to ensure speed-to-insight and action.• Decode: We measure the results of our work to ensure it addresses your organization\'s challenges.
EDUCATION
University of Guelph
BComm, Hotel and Food Administration
Simon Fraser University
Diploma, Applied Project Management
Western University
Professional Certificate, Learning and Development
The University of British Columbia
Certified Organizational Coach, ICF Level 2 PCC
University of Guelph
MBA, Hotel and Food Administration
Vancouver Community College (VCC)
Part Time Studies, Professional Cook Training
SKILLS
ABOUT JODI BARRASS
With over 20 years of experience in coaching, training, and consulting, I help organizations across all sectors and industries to radically transform the way they serve their customers and achieve their business goals. As a Senior Facilitator at Customer Service Professional Network, I work with a passionate team of experts who provide innovative and customized solutions for customer experience, employee engagement, and organizational learning and development. As a certified supply chain professional and a certified high-performance coach, I bring unique skills and knowledge to my clients, enabling them to optimize their operations, align their teams, and enhance their performance. I also leverage my background in hospitality and facility management to deliver engaging and impactful training programs that inspire and empower individuals to connect their work to the organization\'s mission and service to customers and colleagues. My vision is to create a positive and lasting impact on people and organizations through customer experience excellence.
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