Jodi Olson
Customer Success Leadership - Intrado
- Role
- Lead Customer Success Manager at Intrado
- Location
- Loveland, CO, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Jodi Olson
Enthusiastic leader with more than 25 years of leadership experience who repeatedly…
Experience
Lead Customer Success Manager
Sep 2024 — Present · Longmont, CO, US
Education
Dale Carnegie & Associates
Certified Trainer
Larimer County Workforce Center
Career Readiness Certificate (CRC)
University of North Dakota
Two BAs
1991 — 1995
Defense Language Institute
Russian Certification
Dale Carnegie
Dale Carnegie Training core programs
Target University
Food Safety Certification
Skills
- Operational Excellence
- Store Management
- Customer Service
- Talent Management
- Conflict Resolution
- Leadership Development
- Process Management
- Employee Relations
- Strategic Planning
- Organizational Culture
- Business Relationship Management
- Customer Relations
- Quality Management
- Emotional Intelligence
- Customer Experience
- Relationship Marketing
- Strategy
- Succession Planning
- Employee Relation
- Employee Opinion Surveys
- Change Management
- Change Leadership
- Performance Management
- Employee Training
- Management
- Team Building
- Mentoring
- Team Leadership
- Conflict Management
- Individual Development
- Culture Building
- Customer Acquisition
- Competency Mapping
- Employee Engagement
- Presentation Coaching
- Teamwork
- Team Management
- Management Consulting
- Team Performance
- Inventory Management
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