Jodi Kniss
Woo | Communication | Positivity | Individualization | Empathy
- Role
- Sr Client Operations Lead at Businessolver
- Location
- Aurora, CO, US
- LinkedIn followers
- 500 followers
About Jodi Kniss
I have a strong passion for the learning and development profession because I have a thirst for knowledge that can never seem to be quenched! There is always something new to learn or new people to manage and build relationships with.
Experience
Sr Client Operations Lead
Apr 2021 — Present · Denver, CO, US
Investigated, analyzed, and resolved a wide range of benefits issues for enterprise clients• Partner with internal teams to identify and discuss trends and training needs• Engaged and trained new Client Operations Leads, Project Managers, and Payroll Analysts • Build and maintain positive and collaborative relationships across the organization • Drove continual improvement in system functionality and the delivery of services• Built solid, positive, and productive client relationships • Conducted weekly audits to ensure compliance and mitigate system issues • Supervised a dedicated team of eleven representatives• Served as a subject matter expert (SME) for several Client Operational League Meetings• Manage and facilitate client and internal calls
Education
License
Licensed, Health/Accident & Life
2018 — 2018
University of Colorado Denver
Bachelor's degree, Political Science and Government
2001 — 2005
Teachers College, Columbia University
TEFL-C Advanced (120), Education
2015 — 2015
Skills
- E-Learning
- Team Leadership
- Organizational Development
- Business Process Improvement
- Public Speaking
- Gap Analysis
- Training
- Customer Satisfaction
- Lean Management
- Call Center
- Customer Retention
- Project Management
- Customer Service
- Team Building
- Management
- Vendor Management
- Coaching
- Contact Centers
- Training Delivery
- Instructor-Led Training
- Leadership
- Microsoft Office
- Customer Experience
- Addie
- Performance Management
- Employee Training
- Telecommunications
- Needs Analysis
- Performance Consulting
- Call Centers
- Process Improvement
- Instructional Design
- Program Management
- Leadership Development
- Time Management
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