Jocqueline R. Wilson
Workforce Management Analyst
- Role
- Workforce Management Analyst at S3 Shared Service Solutions, LLC
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jocqueline R. Wilson
Well-rounded data professional with several years of experience as a functional business…
Experience
Workforce Management Analyst
S3 Shared Service Solutions, LLC
Sep 2020 — Present · US
Analyze historical call data for the purposes of forecasting, planning and scheduling. Prepare and publish contact center schedules to ensure efficient staffing, at the right times. Develop and produce performance reports (daily recaps, service levels & attendance) for business areas, partners and senior leadership. Real time dashboard monitoring, daily schedule adherence analysis & interval reporting. Five9 Administrator responsible for new hire setup, activity, schedule and system configurations. Maintain and coordinate paid time off and out of office requests. Make staffing and training recommendations to business area leadership based on business needs.
Skills
- Management
- Research
- Microsoft Word
- Written & Oral Presentation Skills
- Newsletters
- Time Management
- Entrepreneurship
- Customer Service
- Press Releases
- Public Relations
- Manage Client Relationships
- Microsoft Excel
- Powerpoint
- Social Networking
- Social Media Marketing
- Microsoft Office
- Sales
- Leadership
- Recruiting
- Event Planning
- Cash Handling Experience
- Teamwork
- Client Relations Skills
- Marketing
- Budgets
- Corporate Communications
- Public Speaking
- Fundraising
- Corporate Image
- Social Media
- Advertising
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