Jochen Kuhn
Chief Customer Excellence Officer @Sto global
Signup · Get unlimited contacts
WORK HISTORY
Chief Customer Excellence Officer @Sto global
Driving the global customer excellence and omnichannel organization and processes, supported also by AI. AI as revenue driver. As result, supporting the global sales & marketing organization and facilitating / enabling growth.
EDUCATION
Zurich Institute of Business Education / CEIBS Institute of Business Zürich
Executive Master of Business Administration (M.B.A.), General Management, Corporate Strategy, Finance, SCM, Marketing, HRM, MIS-IT
Various:
Certificates in:, CBT, Leadership, Strategy, ....
VWA Munich
Diploma, Marketing, post-graduate
University at Albany
Executive Master of Business Administration (M.B.A.), General Management, Corporate Strategy, Finance, SCM, Marketing, HRM, MIS-IT
St. Gallen Business School
Certificate, Intensive management program, focusing leadership, strategic management, finance, communication
MIT Sloan School of Management
Certificate of MIT SLOAN + CSAIL Artificial Intelligence: , AI Implications for Business Strategy Program
Yiquan Instructor by European Yiquan Academy
Diploma, after a very intense 3 year education ..., and years of daily practise
VWA Munich
Diploma in Economics, Business Administration, Organizational Psychology
ABOUT JOCHEN KUHN
CEO / CSO / Revenue CAIO mainly for B2B with €50 million to >€1 billion in revenue.I transform underperforming B2B companies by combining AI enablement, omnichannel excellence and rigorous execution. With 20+ years of P&L responsibility, I deliver measurable, proven results even in crisis and turnaround situations. Always people first in order to facilitate success.PROVEN COMMERCIAL IMPACT: I have delivered above-market revenue and EBITDA growth in different industries.Pipeline increase:+40-50% in sales €100m to >€1.0 bn companies despite industry crisis, repeatedlyRevenue growth:+20-30% p.a. while maintaining or expanding margins, repeatedlyOmnichannel scaling:+20%-100% e-commerce growth p.a, repeatedlyOrganization size: Up to 1,300 employees directly, employees as executive team memberCORE STRENGTHS:• No “Tech CAIO,” but Revenue CAIO: AI as a lever• CEO/GM; P&L accountability (up to EUR +-200m full ownership; up to EUR 750m as member of 3-6 headed executive teams)• B2B Sales & Customer Excellence and Revenue Operating Model, incl. cross-functional implementation.• Omnichannel B2B go-to-market and sales & service enablement (process, CRM, digital funnel).• hands-on execution in complex stakeholder environments (incl. works councils).• Used to managing uncertainty and taking decisions under risk• Combining customer centricity with consistent performance (pipeline, revenue, delivery, efficiency).\"The Operator among Strategists, The Strategist among Operator\": Offering the rare combination of- AI competency (board-certified, not just buzzword-fluent + real projects)- commercial track record (proven revenue impact, not just initiatives)- Turnaround resilience (execution, nut just transformation talk)Ideal environment:family business and PE-owned / 100M to 1bn, B2B, international, sales-heavy organizations with room for improvement in AI, omnichannel and intl operating model.AI Board-ready: Next leading exec edu: AI Board Program Completion 04/26, MIT: AI Executive program \'25. Harvard online: Business Transformation \'25. Be generalist. Keep a beginner‘s mindset.Proven results: Value generation, extensive crisis mitigation, international sales growth, resilience.My passion: People - creating conditions where everyone in an organisation can perform at their best. Providing guidance and inspiration to people in uncertain times. It\'s not about creating kind of a well-being place. We rather are a sports team, we have to perform!(But: Regeneration is key to high performance)
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.