Joshua C.

About Joshua C.

I’m a Customer Success Business Partner at Anaplan supporting large enterprise customers across consumer, retail, CPG and beverage. My focus is simple: help customers turn Anaplan from a planning tool into a strategic platform that drives measurable business outcomes.I partner closely with executive sponsors, COE leads, finance, supply chain, and operations teams to improve adoption, model effectiveness, and long-term value realization. That often means navigating complex environments, multiple models, rotating ownership, legacy design decisions, and evolving priorities, and bringing structure, clarity, and momentum back to the program.My work typically spans- Aligning Anaplan use cases to executive priorities - Improving adoption and decision-making across finance and supply chain - Helping customers scale responsibly through enablement, governance, and best practices - Identifying expansion opportunities rooted in real business need (not shelfware)I’m known for being direct, empathetic, and pragmatic.willing to challenge assumptions when needed, but always grounded in what will actually work for the customer.

Experience

1. Customer Success Business Partner

   Anaplan

   Jan 2023 — Present · Salt Lake City, UT, US

   Customer Success Business Partner – AnaplanOwn customer success strategy across a portfolio of enterprise consumer, retail, and CPG customers, including global brands in wine & spirits, retail, QSR, and consumer electronicsPartner with executive sponsors and COE leaders to align Anaplan roadmaps with finance, supply chain, and operational planning prioritiesI Lead recovery and stabilization of at-risk enterprise accounts, re-establishing customer confidence and driving multi-million-dollar renewals and expansions. Drive expansion conversations across FP & A, supply chain, workforce, TPM, and AI-driven planning use cases based on demonstrated valueCoordinate cross-functional teams (AE, PS, Product, Support, Partners) to ensure delivery quality and long-term scalabilitySupport customers through model optimization, governance improvements, and enablement strategies to reduce dependency and increase self-sufficiencyFacilitate executive-level QBRs, onsite sessions, and peer-to-peer references to strengthen strategic alignment and customer advocacy

Education

• Ensign College

  Associate of Arts (AA)

  2006 — 2009

• Westminster University

  Bachelor of Business Administration - BBA

  2009 — 2011

Skills

• Event Planning
• Email Marketing
• Brand Management
• Product Development
• Marketing Strategy
• Strategy
• E-Commerce
• Css
• Competitive Analysis
• Contract Negotiation
• Start-Ups
• Online Advertising
• Social Media Marketing
• Powerpoint
• Photoshop
• Html 5
• Strategic Planning
• Leadership
• Customer Service
• Team Leadership
• Budgets
• Management
• Online Marketing
• Business Development
• Product Marketing
• Social Networking
• Microsoft Office
• Sales
• Account Management
• Retail
• Marketing Communications
• Basic Html
• Advertising
• Sales Management
• Social Media
• Web Design
• Public Relations
• Business Strategy
• Entrepreneurship
• Marketing