Jocelyn Papciak

About Jocelyn Papciak

As a strategy and operating leader with 10+ years of experience, I specialize in translating strategy into execution across complex, matrixed organizations. I excel in aligning senior stakeholders, building operating structures, and orchestrating cross-functional execution to advance business priorities with clarity, speed, and quality, driving enterprise impact.In my current role, I serve as Chief of Staff and Chief Operating Officer for Deloitte’s Innovation organization, reporting to Deloitte’s Chief Innovation Officer. Our team shapes and operationalizes Deloitte’s evolution from a traditional professional services firm to a model that integrates services, software, data, and strategic partnerships to drive differentiated outcomes for clients at scale.I shape strategy and drive execution across a team of 110+ spanning the US and India, oversee a $20M+ P&L, and partner closely with senior executives to set strategy, align priorities, and drive execution amidst ambiguity and constant change. My work sits at the intersection of strategy, operations, innovation, and enterprise transformation.My strengths in planning, organization, and cross-functional connection were shaped early as a collegiate goalkeeper. Seeing the full playing field enabled me to position teams for success, anticipate risks, and orchestrate action under pressure. Those capabilities now inform how I lead in complex environments. I thrive in team-oriented cultures focused on shared goals, continuous improvement, and delivering outcomes.Prior to Deloitte, I spent nine years in the sports industry driving revenue growth for professional sports teams and venues by managing and expanding client relationships, corporate accounts, and global partnerships. This experience sharpened my commercial mindset and ability to operate in high-visibility, performance-driven environments.Outside of work, I enjoy exploring the outdoors, traveling, cuddling with my dogs, and listening to podcasts. One of my favorites is Armchair Expert, which combines curiosity, humor, and vulnerability through conversations with experts and notable guests. I value learning from others’ experiences and reflecting on how those insights inform my approach to leadership, work, and life.

Experience

1. Chief of Staff & COO Head of Strategy & Operations - Innovation

   Deloitte

   May 2025 — Present · Los Angeles, CA, US

   Partner directly with the US and Consulting Services Chief Innovation Officer (CIO) to shape and operationalize Deloitte’s evolution from a traditional professional services firm into a modern consultancy that integrates human expertise, software, data, and strategic partnerships to deliver differentiated outcomes to clients. Shape strategy and drive execution across a 110+ person global team spanning the US and India, while overseeing a $20M+ P&L within a highly matrixed environment.• Built operating structures that improved execution velocity and enterprise alignment across a 110+ person global team during the integration of the Consulting and Advisory practices.• Designed Innovation and Engineering leadership roles, scope, and goal frameworks, establishing firmwide clarity and accountability for a ~$2B revenue portfolio.• Launched a sales incentive and activation model that accelerated Deloitte’s strategic ambitions, driving ~$53M in software license sales.• Led executive and organizational integration when the Consulting Services CIO assumed the role of US CIO, aligning senior leaders, clarifying decision rights, and sustaining momentum through transition.• Prepared the CIO for Board and enterprise engagements, developing narratives that aligned staff and senior leaders around Deloitte’s innovation strategy.

Education

• Towson University

  Bachelor of Science