Jocelyn Nystrom

About Jocelyn Nystrom

Highly motivated Account / Project Manager with a record of success in Prescription…

Experience

1. Pbm Account Manager Ii (Remote)

   MedImpact Healthcare Systems, Inc.

   Jun 2021 — Present

   MedImpact delivers leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. Provide superior outcomes to clients through innovative products, systems, and services that provide transparency and promote choice in decision making. Med Impact\'s vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry in the Pharmacy Benefits Management (PBM) industry- Responsible for leading and managing all operational aspects of servicing clients by managing the transition of new business and implementation effectively, accurately and timely- Ensures consistent customer satisfaction during the life cycle of the client from Conception, Implementation, Business Relationship Management and Renewal by leading and collaborating with the the client team, over 30 business units, and continually interact with customers and consultants- Ensures consistent customer satisfaction, successful project delivery, and builds and maintains solid business relationships- Responsible for ensuring products, services and project deliverables are consistent with client service agreements, service levels are achieved, project timelines and deliverables are met, issues are identified and resolved, and client satisfaction is achieved throughout the life cycle of the client relationship- Works extremely complex assignments where independent action and a high degree of initiative are required in resolving problems- Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide status updates to Leadership internally/externally- Determines methods and procedures on new assignments and provide guidance to support personnel. Professional Development: August 2021: Attended Scott Parres Training and Development Program to hone Communication and Presentation skills.

Skills

• Adobe Indesign
• Writing News Releases
• Youtube
• Video Production
• Marketing Communications
• Ap Style
• Corporate Communications
• Internal Communications
• Media Relations
• News Writing
• Blogging
• Social Networking
• Video Editing
• Social Entrepreneurship
• Press Releases
• Features Articles
• Adobe Illustrator
• Social Media Marketing
• Branding & Identity
• Strategic Communications
• Adobe Photoshop
• Public Speaking
• Photography
• Journalism
• Social Media
• Indesign
• Psas
• Adobe Creative Suite
• Adobe Premiere Pro
• External Marketing
• Creative Writing
• Community Outreach
• Public Relations
• Publishing
• Marketing