Jocelyn Mitchell
Crisis Specialist | Interested in Data & Impact Measurement
- Role
- 988 Specialist at Contact Community Services
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Jocelyn Mitchell
I began my career on the front lines of mental health, working in crisis response and…
Experience
988 Specialist
Dec 2024 — Present
Responded to calls on the 988 Lifeline with empathy and crisis management skills. Provided safety planning, referrals, and resource connections to individuals in crisis. Documented interactions accurately in helpline software and ensured timely follow-ups. Utilized crisis intervention tools and escalated emergencies as needed.
Education
Liberty University
Bachelor's Degree, Clinical, Counseling and Applied Psychology
2010 — 2014
Liberty University
Master's Degree, Human Services Counseling: Military Resilience
2014 — 2015
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