Jocelyn T.
Technical Support Specialist
- Role
- IT Technical Support Specialist - Ii at Oshkosh Defense
- Location
- Appleton, WI, US
- LinkedIn followers
- 500 followers
Experience
IT Technical Support Specialist - Ii
Feb 2024 — Present · Oshkosh, WI, US
Provided Level 3 technical support by managing and resolving escalated issues from Level 1 and 2 support teams, ensuring timely and efficient resolution of moderately complex technical issues.• Managed procurement, configuration, and testing of computer hardware/software.• Supported conference room setups, video/audio conferencing tools, multi-function printers, barcode scanners, and thin client terminals.• Diagnosed and resolved hardware and software issues for various devices, including desktops, laptops, and mobile platforms.• Conducted system updates and maintenance to meet compliance and security standards.
Education
Utah State University
Integrated Studies, Business Communication
Lindsey Wilson University
Master of Education - MEd, Clinical Mental Health Counseling
University of Phoenix
Associate’s Degree, Computer and Information Systems
2012 — 2014
Skills
- Microsoft Office
- Information Storage and Management
- Data Entry
- Powerpoint
- Microsoft Excel
- Technical Support
- Computer Hardware
- Small Business
- Windows
- Outlook
- Storage
- Customer Service
- Call Centers
- Linux
- Windows 7
- Storage Area Network (San)
- Leadership
- Software Documentation
- Microsoft Exchange
- Oracle
- Management
- Troubleshooting
- Customer Satisfaction
- Training
- Microsoft Word
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