Jocelyn Steinke
System Thinker / Process Improvement / Project Management
- Role
- Exceptions Process Management Consultant at Optum
- Location
- West Richland, WA, US
- LinkedIn followers
- 500 followers
About Jocelyn Steinke
Efficient and effective business professional with 15 years of Healthcare Industry and Technology Expertise. Easily able to identify, break down, and solve problems. Systems thinker who enjoys collaborating with stakeholders to design, build, test, and implement solutions with user experience in mind. Recognized ability to drive continuous improvement, a collaborative-directive leadership style, and big picture perspective. Industry knowledge or experience in: Project and Change Management Requirements Facilitation and Documentation System Implementation and Oversight Business Data Analysis and Reporting Mental Health Clinical Systems Continuous improvement Customer End-User Experience Content Development and Management
Experience
Exceptions Process Management Consultant
Nov 2022 — Present · MN, US
Communicate with business partners globally to ensure efficient and accurate delivery of EAP services.Act as a liaison between growth teams and operational decision makers to ensure that account customization requests are operationally sound.Facilitate meetings with operations, product, implementation, and other area decision makers to find solutions to client concerns.Gather, analyze, and present data to provide insights into current state requests and help drive development of new processes.Receive and manage Salesforce Exception Cases including: clarification and editing of requests, triaging to appropriate business partners, updating comments, and entering resolutions in a timely manner.Manage exception and customization requests related to Behavioral Health, US EAP, and International EAP benefit packages.Maintain positive business relationships with people across all levels and departments.
Education
University of Hartford
Master of Business Administration - MBA, Business Administration and Management, General
Saint Mary's University of Minnesota
MA, Marriage and Family Therapy
2005 — 2008
Winona State University
BA, Psychology
1997 — 2001
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