Jocelyn Jopa

VP, Head of Claims Shared Services @Zurich North America

Palatine, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

VP, Head of Claims Shared Services @Zurich North America

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Schaumburg, IL, US

I lead a broad organization supporting the delivery of excellent claims service for our customers. My team includes Zurich’s Customer Care Center, Customer Inquiry Center, Recovery Services, Vendor Management, Claims Administration, and Operations.

EDUCATION

2002 — 2005

DePaul University College of Law

J.D.

2022 — 2022

Harvard Business School Online

Certificate in Leading with Finance

2024 — 2024

Northwestern University - Kellogg School of Management

Certificate

1998 — 2002

University of Minnesota-Twin Cities

B.A.

ABOUT JOCELYN JOPA

Passionate about transformation and building high performing teams, Jocelyn has a proven track record of delivering stellar business results as a department head, enterprise-wide project leader, and litigator. She serves on the Executive Committee of Junior Achievement of Chicago and the Board of Ladder Down, an organization focused on lifting women up to leadership roles in the Legal and Insurance industries.

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Jocelyn Jopa — VP, Head of Claims Shared Services at Zurich North America in Palatine, IL, US | Unifers