Jocelyn Carpenito
Product Management | E-Commerce | Global Digital Strategy | Payments
- Role
- Manager, E-commerce at Project Management Institute
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Manager, E-commerce
Oct 2020 — Present
Oversee a global transaction platform allowing for customers to purchase products and services. Partner closely with marketing, customer care, finance/tax, technical developers, UX design and product teams to implement and prioritize the rollout of new features and functionalities using agile methodology. Once features are launched we monitor the results to enhance, striving to increase KPIs. The metrics we look for are increases in revenue and conversion, increased organization efficiencies and enhanced customer experience by decreasing customer care inquires.
Education
California State University, Chico
Bachelor of Arts Degree
Skills
- Sales Operations
- Customer Service
- Visual Merchandising
- Strategy
- E-Commerce
- Apparel
- Social Media
- Fashion
- Marketing Communications
- Powerpoint
- Advertising
- Communication
- Project Management
- Marketing
- Management
- Public Relations
- Event Management
- Event Planning
- Trade Shows
- Microsoft Office
- Sales
- Merchandising
- Social Networking
- Social Media Marketing
- Operations Management
- Constant Contact
- Leadership
- Retail
- Small Business
- Public Speaking
- Time Management
- Marketing Strategy
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