Joby Joseph

About Joby Joseph

22 years of experience, which includes 17 years of relevant leadership experience in the Technical | IT services | Partner(Vendor) Management-Field service, supply chain | Ecommerce segment, large scale project deployment and vendor management | Operations Manger (Technical Support)Rich experience in all aspects of Service Delivery as well as Business Development. Proficient at managing & leading large teams for running successful operations. Skilled in formulating and implementing strategies, aimed at facilitating business expansion & growth, new market development, effective product promotion and client retention. Ability to support and sustain a positive work environment that fosters team performance. Principal strengths include Leadership, People Management, Vendor management, Project Management, eCommerce, and Technical Capabilities. Possess proactive attitude, capability to think in & out of the box. An effective communicator with strong leadership, client relationship management, and analytical skills.

Experience

1. Senior Manager Ecommerce

   Dell Technologies

   Apr 2020 — Present · Bengaluru, IN

   New product launchesPartnering with multiple functions in running yearly $30B revenue from online salesManages daily productions of the site and makes content decisions for assignments.Partner with Sales and Marketing in developing world class website for online sales.Develop plans and new solutions with sales and marketing for incremental revenue.Leads production teams, and is focused on maximizing customer experience and sales productivity for Consumer PC, Consumer and Small Business electronics purchases onlineOversees content, application and developmentContributes to technical and content objectives as well as the flow of information to the international teamInvolved in and contributes to key programsContributes to the organization\'s vision through coordination across functional groups to identify challenges, make recommendations and implement solutionsSelects, develops and evaluates personnel to ensure the efficient operation of the functionCollaborate among cross functional groups to identify challenges, make recommendations and implement solutionsEnsures weekly/quarterly goals are accomplishedMaintain online product content on Dell’s online platform’s within SLA and consistently deliver high quality outputUnderstand and liaise with Functional Managers, to understand business, technical, and update requirementsManage and deploy content migration projects

Education

• Indian Institute of Management Bangalore

  One Year EDGE Leadership Program, Business Administration, Management and Operations

• Rajasthan Vidyapeeth University

  Bachelor of Commerce (B.Com.)

  2006 — 2009

• State Board of Technical Education and Training

  Diploma of Education, Computer Science

Skills

• Solution Design & Project Management ~Change Management ~Incident Managemen
• Leadership
• ~ Roi Accountability
• Management
• ~ Strategic/ Thought Leadership ~ Expansion/ Growth Initiatives
• Business Process Improvement
• Strategy Planning
• Customer Retention
• Service Delivery
• Outsourcing
• Vendor Management
• IT Service Management