Joe Brandt
Director, Contract Operations, Protection Compliance & Underwriting @Best Buy
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WORK HISTORY
Director, Contract Operations, Protection Compliance & Underwriting @Best Buy
Richfield, MN, US
Responsible for Contract Operations, inclusive of Membership, Protection, and Subscription contracts. Inclusive of Geek Squad Protection, Best Buy Protection, Vendor protection plans such as AppleCare, Best Buy Total, and Subscription services such as Webroot & Trend Anti-virus, and Microsoft 365- Plan creation, lifecycle updates, and remediation of problematic plans- Ensuring Best Buy and Vendor systems remain in-sync for proper plan visibility and entitlement- Responsible for Service Protection contract compliance- Responsible for underwriting activities of Service Protection plans
EDUCATION
Minnesota State University, Mankato
Bachelor of Science, Management Information Systems
Minnesota State University, Mankato
Bachelor of Science (B.S.) in Management Information Systems, Management Information Systems and Services
SKILLS
ABOUT JOE BRANDT
Motivated, personable people leader with proven success in increasing operational efficiency, eliminating waste, growing revenue, profit, and market share growth. Decades experience in retail, services, subscriptions and membership operations. Additional experience in dotcom, marketplace, third party partnerships, retail management, and service strategy in international markets. Verifiable results in designing, building, and executing operational strategies in addition to leading critical issue management and prioritization of services, subscriptions, membership and protection defects/issues. Critical thinker that excels at prioritization, complex problem solving, enabling new products and services to market, while also managing a team that runs daily operations. Talent for adapting quickly to ever changing business and consumer needs through mastering technologies and refining processes. Highly influential cross-functionally leader with many technology, business and support teams. Operations lead for Best Buy Memberships, subscriptions, protection plans and activations with vendor partners. Demonstrated history of building operational strategy, teams, and execution of run the business activities. Experienced issue log management and engagement with technology teams to scope, size, and prioritize issues based on customer and business impact.
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