Jobin Joy

Support Technician @Johnson Controls

Toronto, ON, CA

Providing comprehensive support, I troubleshoot software and hardware issues for alarm and security devices, ensuring seamless functionality. Additionally, I specialize in installing SUR-GUARD receivers, the crucial system for central monitoring stations. My expertise extends to managing inbound and outbound protocols for receivers and communicators, optimizing their performance. I manage Connect24 communication, further ensuring robust connectivity and system reliability. Moreover, I proficiently oversee the PowerManage server, a critical aspect of the mobile application, ensuring smooth operation and user satisfaction.