Jobey John

About Jobey John

Strategic Transformation Leader | Global HR Service Delivery | GBS ArchitectI am a performance-driven Executive Leader with over 20 years of experience in architecting and transforming Global HR Shared Services. My career is defined by a passion for fixing complex problems across the value chain—transitioning \"stalled\" operations into high-velocity Centers of Excellence (CoE) that balance cutting-edge technology with a superior human experience.Currently, as Executive Director of Global HR Service Delivery at Vistra, I lead the strategic roadmap for our global hubs across EMEA and APAC. My mandate is to drive the \"Future State\" of our HR operations by institutionalizing a continuous improvement culture and pioneering the use of predictive and prescriptive analytics to add measurable business value.My Strategic Pillars Include:• Digital Transformation & RPA: I specialize in service digitization and footprint optimization, having previously reduced annual operating costs by 50% through the integration of Enterprise-wide solutions (ServiceNow) and Robotic Process Automation.• Operational Excellence: Using Lean Six Sigma and a \"Bias toward Action,\" I lead the harmonization of global processes and the successful delivery of complex M&A integrations in record time.• People-Centric Leadership: I am committed to building high-performance, culturally diversified teams. I believe in fostering \"Leader’s Accountability\" and mentoring the next generation of GBS professionals.I am a lifelong learner, recently completing executive programs at The Wharton School and previously at IIM Calcutta, which have further sharpened my approach to strategic thinking and data-driven decision-making.Core Expertise: HR Functional Transformation | GBS Strategy | Predictive People Analytics | M&A Integration | Service Digitization | Stakeholder Relationship Management | Operational Excellence (Lean Six Sigma)

Experience

1. Executive Director - Head of Global HR Service Delivery

   VISTRA

   Mar 2026 — Present · Mumbai, IN

   Transforming Global Business Services (GBS) through Innovation & People Centricity. Overseeing the strategic and operational delivery of HR services globally. Driving the turnaround of stalled service models into intelligence-driven Centers of Excellence. Key focus areas include footprint optimization, service digitization, and institutionalizing a \"continuous improvement\" mindset to deliver measurable business value.

Education

• Wharton Executive Education

  Chief Human Resources Officer Program, Human Resources Management and Services

• Indian Institute of Management, Calcutta

  Executive Program in Business Management

  2010

• Annamalai University

  Bachelor of Business Administration, Management

  2008

Skills

• Application Lifecycle Management
• Account Management
• Change Management
• HR Transformation
• Requirements Gathering
• Business Process Design
• Management
• Team Building
• Operational Excellence
• Leadership
• Visio
• Bpo
• Relationship Management
• Cost Reduction
• Outsourcing
• Customer Satisfaction
• Team Management
• Business Process
• Business Process Re-Engineering
• Business Process Improvement
• Business Intelligence
• Sap HR
• Call Centers
• Process Management
• Human Resources
• Data Conversion
• Performance Management
• Crm
• Employee Engagement
• Workforce Management
• Transition Management
• Payroll
• Great Motivator
• Service Delivery
• Operations Management
• Business Analysis
• Global Delivery
• Six Sigma
• Resource Management
• Sla