Jean-Baptiste Delafaye
Account Manager @RATPgroup
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WORK HISTORY
Account Manager @RATPgroup
Assurer, dans le cadre de la réalisation d’un projet, les prestations (études et travaux) concourant à la mise en œuvre d’un nouveau produit ou service dans les domaines suivants : systèmes d’information voyageurs, applicatifs de bureautique, serveurs, téléphonie, systèmes de sécurité et systèmes audio vidéo, systèmes de gestion technique des bâtiments… Garantir les procédures, la qualité des contrats de service et la mise à disposition des produits et des services commandés.As part of the projects realization of prestations (studies and works): information systems, office automation, telephony and radio.Guarantor procedures, quality of service contracts and the provision of goods and services ordered-Analyze the demand and specifications of the customer-Participates in engineering studies, prepares plans for prevention and assist the customer in defining its needs-Prepare functional and technical specifications by integrating maintainability criteria-Estimate costs and completion dates, estimated reserves and resources internally, performs the necessary external controls-Ensure completion of the work, establishes specifications and supervises the proper performance of the services outsourced- Follow the on-site acceptance tests and organizes raising reserve
EDUCATION
CY Cergy Paris Université
Licence, Bachelor’s degree in bilingual sales representative
Aix-Marseille University
Technologic University Institute : Telecommunications & Networks Engineering Department
Ecole Supérieure de Management en Alternance (ESM-A)
Master, Management
SKILLS
ABOUT JEAN-BAPTISTE DELAFAYE
Account manager at RATP
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