Job Easow
- Role
- Lead Servicenow Developer at Perficient
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Job Easow
Graduate from The University of Texas at Tyler, with a master’s degree in Computer…
Experience
Lead Servicenow Developer
Jan 2021 — Present
Provide technical guidance to offshore team and resolve bottlenecks affecting team’s productivity. • Assign new tasks, and co-ordinate delivery with the onshore client. • Facilitate rollout of new applications and modules. • Create various workflows for Incident Management, Change Management, Service Requests and SLA\'s. • Create buttons and context menus both on form and lists using UI actions. • Conducted workshops to gather requirements onsite and remote • Configured UI Policies, ACLs, UI Actions, UI Macros, Client Scripts, Script Includes for Service Portal • Involved in all phases of Software Development Life Cycle (SDLC) for new prototypes architectures. • Worked upon Incident Management, Change Management, CMDB, CSM Service Catalog and Integrations • Created notifications based on user requirements and configured inbound email actions to create incidents or requests. • Troubleshoot issues related to ServiceNow Discovery, customize patterns and sensors. • Create new CMDB CI classes, configure identification & reconciliation rules • Worked on business requirements and technical specifications for ITSM platform. • Integrated ServiceNow event management with third-party monitoring tools such as SumoLogic • Integrated ServiceNow with Incident response application PagerDuty. • Created schedules, reports, and monitor performance of Service-Now. • Creating Knowledge articles to document the steps in creating the catalog items. • Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and training projects for multiple, diverse organizations. • Used data sources to import data using sftp to Service-Now through transform maps. • Creation of update sets, export the update sets, retrieve the update sets. • Integration with 3rd party tools using (Web services, SOAP, REST, MID server).
Skills
- Microsoft Office
- Java
- Ca Harvest
- Databases
- Bmc Remedy
- Autosys
- Data Warehousing
- Microsoft Sql Server
- Teradata Sql
- Data Analysis
- C
- Extract, Transform, Load (Etl)
- Fastrack
- Netezza
- Datastage
- Sql
- Javascript
- Teradata
- Teradata Data Warehouse
- Oracle Database
- Servicenow
- Data Modeling
- Business Analysis
- Shell Scripting
- Etl
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