Joaquin Mangubat
Operational Specialist @Apple
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WORK HISTORY
Operational Specialist @Apple
Adelaide, SA
Manages end-to-end inventory operations across receiving, validation, cycle counting, and returns processing, maintaining compliance with Apple\'s Retail Inventory standards in a high-velocity environment.• Coordinates product fulfillment workflows by executing runner requests across customer-facing and back-of-house teams, supporting seamless service continuity across multiple store channels including Sales, Apple Pickup, and On Point.• Supports cross-functional store operations by liaising with vendors, carriers, and internal teams to minimise disruption during service work, applying stakeholder coordination and clear communication under time pressure.
EDUCATION
Torrens University Australia
Master's degree, Business Information Systems
De La Salle University
Bachelor of Science (BS), Business Management
ABOUT JOAQUIN MANGUBAT
I have spent five years at the intersection of operations, customer experience, and business systems, figuring out why processes break and building the fixes.My background combines hands-on ops and customer-facing roles with a Master’s in Business Information Systems. This intersection of business and systems thinking lets me identify exactly where problems originate and what it actually takes to solve them.What I bring:• Structured analysis and requirements gathering: Process mapping and documentation approached systematically, with AI accelerating pattern recognition and first drafts, and domain judgment applied to validate what the output misses.• Proven operational impact:$2M+ in revenue recovered through restructured workflows. Delivery success rates lifted to 90% through system digitisation. Results tied to decisions, not activity.• Technical range: Business analysis, data analytics (SQL, Python, Excel, Tableau, Power BI), and project management across Agile, Scrum, and Design Thinking frameworks.• Stakeholder translation: Complex system logic translated into language both technical teams and business stakeholders can act on, closing the gap between what is built and what the business actually needs.I also like helping small businesses identify where AI and automation can save them time and money, and show them exactly how to act on it.Open to roles as an analyst in tech and IT, as well as AI audit projects for small to medium enterprises.
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