João Baeta
IT Digital Service Manager @Vodafone
Signup · Get unlimited contacts
WORK HISTORY
IT Digital Service Manager @Vodafone
Newbury, GB
IT Digital Service Manager responsibilities and activities:·Ensure IT adherence with SLA’s, OLAs and KPIs agreed with Business·Create strategies for continuous improvement to Digital service levels, customer engagement and deliver overall satisfaction levels·Drive improvements and fixes that will benefit Digital, across Digital and the backend systems·Business, IT (Operations and Delivery) and 3rd party suppliers stakeholder management (including C-level)Achievements:·Reduction in the volume of errors experienced by the Digital Apps users·Increase in the Digital Apps availability·Increase in the Digital Apps responsiveness·Increase in the Digital Apps capacity·Service management and reporting setup between Business and IT·Automation Service Improvements Plans (SIPs) delivered to save many thousands of man/hours per year·Smooth Digital Operations transition from one supplier to anotherMethodologies:ITIL and AgileTechnologies:Oracle B/OSS products, TIBCO, AWS, Apache, Java, Weblogic, Unix/Linux and Oracle RDBMS
EDUCATION
University of Lisbon
Graduate, Statistics and Operational Investigation, Statistics and Probabilities Area
SKILLS
ABOUT JOÃO BAETA
I\'m an experienced Service Manager. Currently, I am responsible for IT Digital Service Management, leading Service Improvements across the Digital and the backend applications to fix issues and drive changes to enhance the Digital performance.I have more than 10 years’ experience in Telco, understanding the applications landscape, IT and business processes and how these interact with each other, in particular within the Oracle stack.I\'m skilled in managing business (including C-level), suppliers, technical team relationships and expectations in an international context, with different teams in different geographies.Before joining Vodafone I was a Service Manager in a managed services provider responsible for the B/OSS Oracle stack (+SAP) for other telco operators.I also have experience in Project Management, Technical and Application Support and as a Pre-Sales Solutions Architect (Infrastructure and application).I have a \"can do\" attitude with a strong focus on customers and in delivering high performance and quality.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.