Joao Morais
Customer Success - Fort Lauderdale, FL
- Role
- Global Customer Success Director at Hewlett Packard Enterprise
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Joao Morais
Diversified individual with 22 years experience in IT and Telecommunications spanning multiple roles in customer account management, support, network solutions and integration. Specialized in Customer support services and operations. Dependable and self directed with outstanding organizational skills.Bilingual in English and Portuguese - proficient in oral and written communication. SpecialtiesAccount Management; Customer Relationship Management; Operations; Customer Satisfaction Management; Delivery; Services Sales; Technical Support Management; Project Management; Manpower Development; Staff development and motivation; Budget Control
Experience
Global Customer Success Director
May 2023 — Present · Fort Lauderdale, FL, US
Education
University of Ottawa
Bachelor of Science (B.Sc.), Computer Science
1989 — 1994
Skills
- Signalling
- Ss7
- Networking
- Routers
- Unix
- Voip
- Team Leadership
- Gprs
- Project Management
- Customer Service
- Wireless Networking
- System Deployment
- Telephony
- Lte
- Crm
- Evdo
- Gsm
- Customer Support
- Integration
- Umts
- Ip
- Network Engineering
- Converged Infrastructure
- Customer Satisfaction
- Wireless
- Service Delivery
- Technical Support
- Customer Service & Support, Leading Cross-Functional Teams, Sales Support
- Sip
- 3g
- Cellular Communications
- Cdma
- Account Management
- Cross-Functional Team Leadership
- Computer Network Operations
- Nortel
- Security
- Leadership
- Telecommunications
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