João Mendonça

Corporate Director of Hotel Operations @Royal Caribbean Group

Hialeah, FL, US
EMAILS
j••••••••@rccl.com
MOBILE NUMBERS
+17•••••••85

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WORK HISTORY

Apr 2023 — Present

Corporate Director of Hotel Operations @Royal Caribbean Group

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Miami, FL, US

EDUCATION

2008 — 2008

Florida International University

High Leadership courses, Organizational Leadership

2000 — 2001

American Hotel and Motel Association

Certified Hospitality Supervisor (CHS), Hotel & Leadership Management

1985 — 1986

Escola de Hotelaria do Estoril

Hotel Management & Administration, Hotel, Motel, and Restaurant Management

2009 — 2009

Cornell University

Hotel Management courses, Business Administration and Management, General

SKILLS

Banquet OperationsRestaurant ManagementFront OfficeFidelioPre-OpeningRevenue AnalysisTravel ManagementMenu DevelopmentHospitality ManagementResortsHotelsGuest Service ManagementPre-Opening ExperienceMenu EngineeringF&B OperationsHotel ManagementHospitalityFood & BeverageRevenue ForecastingLeisureCateringCruisesMicrosHospitality IndustryEvent ManagementEmployee EngagementOpening HotelsRooms DivisionRestaurantsTourismBanquetsBrand DevelopmentFine Dining

ABOUT JOÃO MENDONÇA

As the Director of Hotel Operations at Royal Caribbean Group, I oversee the hotel experience onboard the largest cruise ships in the world, with a capacity of 6500 guests each. I have a wealth of knowledge and experience in F&B and hotel operations, as well as an extensive newbuilding, start up, and pre and post opening experience of private destinations in the Caribbean Islands. With more than 36 years of experience in the cruise industry, I have worked in local and international markets, managing diverse teams and delivering exceptional service and quality standards. I am a Certified Hospitality Supervisor (CHS) and have completed hotel management courses at Cornell University and high leadership courses at Florida International University. I am passionate about creating memorable and enjoyable experiences for our guests and empowering our staff to excel in their roles.

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